A luggage is considered lost when it is not delivered to your home address within 21 days from the arrival date. In case of luggage lost, the airline is always responsible and must give a compensation to the passenger.

the compensation request has to be submitted within 21 days from the receipt of the luggage. .

• a copy of the id card of the passenger owner of the luggage;
• a copy of the flight ticket or the boarding pass with the flight number, the route and the departure time
• a detailed description of the luggage content (in case the entire contents or part of it was lost)
• possibly an equivalent luggage purchase receipt ;
• The property irregularity report received at the airport when filling in the loss report at the lost and found.

In case of delayed baggage, the passenger must report the missing luggage at the lost and found at the airport of arrival. The passenger will need to buy necessaries to face the stay in the landing site.

If you don’t have a change of clothes with you, you can ask for a survival kit to the airline, useful for maximum 2 days:

For what concerns the compensation, instead, we suggest to make only necessary purchases in order for the request to have a positive outcome (for example: toothbrush, toothpaste, underwear).

the request needs to be sent to the airline within 21 days from the day of the receipt of the luggage.

• A copy of the id card of the passenger owner of the luggage;
• a copy of the flight ticket or the boarding pass with the flight number, the route and the departure time.
• a detailed description of the luggage content (in case the entire contents or part of it was lost)
• The property irregularity report received at the airport when filling in the loss report at the lost and found.

Have you not received your lost luggage yet? Contact us. We will take care of your refund request for delayed luggage.

In the event of damage to your baggage you will have to immediately report it at the airport and open a P.I.R. (PROPERTY IRREGULARITY REPORT) and it is possible to request compensation for damage occurred during air transport and in particular during the boarding and delivery procedures.

The claim for compensation in the event of problems regarding the delivery of baggage is regulated by the Montreal Convention of 1999 as well as by Regulation 889/2002/EC, which implements what is defined at an international level in a community context.

For the disservices described above, the carrier’s liability is provided for by art. 17 of the Montreal Convention, which states “The carrier is responsible for damage resulting from the destruction, loss or deterioration of the delivered baggage, by the very fact that the event which caused the destruction, loss or deterioration occurred in on board the aircraft or during any period during which the carrier had custody of the delivered baggage.”

The limit of liability of the carrier itself is instead governed by art. 22 of the Montreal Convention, with compensation of up to 1,000 SDRs (Special Drawing Rights) per passenger, equal to approximately €1,200.00 and up to 17 SDRs (approximately 19 euros) per kg of baggage in the case of participating airlines to the Warsaw Convention.