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CHARTER OF RIGHTS

If you ever found yourself wondering which are your passenger rights in case of issues during a flight, you are in the right place. The charter of rights of the passenger, issued by the ENAC (Civil Aviation Authority), is our beacon when it comes to protecting your rights while traveling the world.

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The passenger chart of rights clearly states your rights in case of common inconveniences such as: denied boarding, flight cancellation or strong delay. Thanks to these dispositions, you have the chance to claim and get the compensation due for the inconveniences experienced.

The protection concerns those flights departing from an european airport or from a non-european country, which have as a final destination an European airport, provided that the airline is european. It is important to be aware of these rules.

The charter of rights clearly states the conditions to exercise the passenger rights. Having a flight ticket with a confirmed reservation and respecting the boarding procedure are crucial steps to use the provided protection.

However, there are certain circumstances in which the passenger rights may not be applicable, for example in case of free flights or discounted rates not available to the public. It is important to be aware of these exceptions to have a full picture of your rights.

Rimborsi aerei is committed to guarantee that your rights are protected with determination. We offer complimentary legal assistance to manage all the steps of your complaint, from the opening to the conclusion, ensuring that you get the deserved refund with no additional costs.

If you have experiences an inconvenience during your flight, please do not hesitate to contact us. We are here for you, ready to guide you through the claim process and fight for your rights as a passenger. Rimborsi aerei is by your side to ensure that you get the deserved compensation and to make your flights safer and stress free.

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In case of excess of bookings, the airline must do a first check to identify potential volunteers willing to leave their seats, in exchange for benefits to be agreed. If there are no volunteers, the passenger not allowed to board the flight has the right the following to get from the airline:

MONETARY COMPENSATION calculated based on the route (intra-community or international)

  • Intra-community flights shorter than or equal to 1500 kilometres: €250
  • Intra-community flights shorter than 1500 kilometres: €400
  • International flights shorter than or equal to 1500 kilometres: €250
  • International flights between 1500 and 3500 kilometres: €400
  • International flights longer than 3500 kilometres: €600

By offering to the passenger the opportunity to fly on a different flight, whose arrival time is not more than 4 hours later than the original arrival time, the airline can reduce by 50% the amount of the monetary compensation owed to the passenger. The compensation amount can be paid in cash, via bank transfer, via bank cheques or payments, or travel vouchers and/or other services agreed with the passenger, regardless of the ticket price.

ticket refund for the part of the journey not made

Rerouting as early as possible or in a following date more convenient to the passenger, in similar travel conditions

ASSISTANCE:

  • meals and refreshments in a reasonable relation to the waiting time
  • Suitable hotel accommodation, in case one or more overnight stays, return airport transfer to the hotel
  • Two phone calls or texts or emails

In case of flight cancellation, the passenger is entitled to:

A ticket refund for the part of the journey not made; or, as an alternative.

Rerouting  as early as possible or in a following date more convenient to the passenger, in similar travel conditions

ASSISTANCE:

  • meals and refreshments in a reasonable relation to the waiting time
  • Suitable hotel accommodation, in case one or more overnight stays, return airport transfer to the hotel
  • Two phone calls or texts or emails

In certain cases, the passenger is also entitled to a monetary compensation, which is calculated based on the route (intra-community or international) and the distance traveled.

THE MONETARY COMPENSATION IS NOT OWED IF:

  • the airline can prove that the flight cancellation was caused by exceptional circumstances, such as adverse weather conditions, concern for safety, strikes
  • the passenger was advised of the cancellation:
  • with a two weeks notice minimum
  • in the range between two weeks and seven days prior to the departure date and if an alternative flight is offered, this is departing no more than two hours before the originally scheduled time and arriving at the final destination maximum four hours later than originally planned.
  • less than seven days earlier and in ase an alternative flight is offered, this is departing no more than one house earlier than the time originally planned and arriving at the final destination maximum two hours later than the time originally planned.

In this case the passenger is entitled to:

ASSISTANCE:

  • meals and refreshments in a reasonable relation to the waiting time
  • Suitable hotel accommodation, in case one or more overnight stays, return airport transfer to the hotel
  • Two phone calls or texts or emails

MONETARY COMPENSATION calculated based on the route (intra-community or international)

  • Intra-community flights shorter than or equal to 1500 kilometres: €250
  • Intra-community flights shorter than 1500 kilometres: €400
  • International flights shorter than or equal to 1500 kilometres: €250
  • International flights between 1500 and 3500 kilometres: €400
  • International flights longer than 3500 kilometres: €600

RENUNCIATION OF THE FLIGHT

If the flight is delayed by at least five hours, the passenger has the chance to give up on the flight without having to pay penalty fees and to get a ticket refund for the part of the journey not made.

DAMAGES BY DELAY

If the passenger experiences a direct damage by delay, that are a foreseeable result of the breach or of the illicit of the airline, he/she can claim a reimbursement up to 4.150 special drawing rights (equal to approximately €4.831). The reimbursement is not owed if the airline proves that all necessary measures were taken to avoid a possible delay or that it was not possible to take them. The reimbursement for damages by delay can be claimed to the airlines registered in those countries parties to the Montreal Convention.

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Contact us for assistance. You are entitled to claim a refund within 2 years from the event.

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THIS IS WHEN WE CAN HELP

FLIGHT
CANCELLED

Eu Regulation 261

FLIGHT
DELAYED

Three-hour delay

LUGGAGE
ISSUE

Luggage lost or anything

FLIGHT
OVERBOOKING

Less seats available

HEALTH
REASON

Serious reasons

TRAVEL
VOUCHER

Conversion into cash

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